1. 服务与经营者
Orrio 是以邮件为交互入口的 AI 助理，帮助用户整理资料、研究公开信息、生成文件，并按指令跟进任务。服务以实际开放功能和购买页面说明为准，不保证完成所有请求或达到特定商业效果。
本条款中的“我们”指 Orrio 的经营者。经营者身份与联系资料须在正式销售前补齐；Orrio 是产品品牌，不表示已注册公司。
2. 账号与授权
服务面向年满 18 周岁且能够订立合同的用户。请使用你有权控制的邮箱登录，妥善保护验证码，并对加入发件人白名单的地址负责。
你向助理提供资料或授权协作前，应确认有权分享这些资料，并向相关人员说明 AI 与第三方服务会参与处理。移除地址不能撤回已经发出的邮件或收件人保存的副本。
3. 购买与会员期限
当前会员为一次性购买固定天数，不自动续费。购买前会显示币种、价格和会员天数；税费及最终应付金额在收银台显示。服务端确认到账后开通会员；有效期内再次购买将顺延期限。
经 Paddle 收银台完成的交易由 Paddle 作为授权销售方（Merchant of Record）处理，其买家条款同时适用。支付宝与银行卡是否可用取决于地区及收银台实际显示。
会员不代表无限模型用量、无限存储或保证时限。重要使用限制应在购买前说明。到期后新任务不再登记，未开始任务暂停领取；已开始任务可以收尾。续费后请重发到期期间未登记的请求。
4. 合理使用与禁止行为
不得使用 Orrio 发送垃圾邮件、钓鱼诈骗、恶意软件，侵犯隐私或知识产权，绕过访问控制，冒充他人，或从事其他违法行为。不得把助理邮箱作为批量营销平台。
请勿提交密码、私钥、支付验证信息，或未经授权的敏感个人信息。不得要求服务执行你无权执行的操作。为防止滥用和保护系统，我们可以限制相关功能；涉及已付费用时仍按退款说明和适用法律处理。
5. 内容、AI 结果与服务故障
你保留输入资料中依法享有的权利，并授权我们及所需服务商在提供、维护和保护服务所需范围内处理这些资料。我们不因提供服务而取得你资料的所有权。输出可能不准确、不完整或与他人结果相似，也不保证获得知识产权保护。
请核验重要结果及对外发送内容。Orrio 不能代替专业人员作出医疗、法律或财务判断。对于故障或结果问题，可以申请核查、修复或其他依法适用的救济；AI 的局限不免除我们依法承担的责任。
6. 退款、停止使用与条款更新
我们原则上不提供自愿退款，详见退款说明。法定消费者权利、Paddle 的适用政策，以及未交付、重复扣款等异常处理不受影响。
你可随时停止使用，但停止使用本身不会退还已付费用，也不会自动删除数据。数据请求见隐私政策。重大条款变更将标明新版本与生效日期，并按适用要求通知；不会用后续条款追溯减少已购买权益。
本条款不排除不能依法排除的责任或权利，也不限制依法可向有管辖权机构投诉或起诉的权利。中英文内容旨在表达相同规则；歧义不得用于削弱强制性消费者保护。
English · Terms of Service
1. Service and operator
Orrio is an email-based AI assistant for organizing information, researching public sources, producing files and following up on tasks. Available features and the purchase description define the service. We do not promise to fulfill every request or achieve a particular business outcome.
“We” means the operator of Orrio. Operator identification and contact details must be completed before sales begin. Orrio is a product brand, not a statement of incorporation.
2. Accounts and authorization
The service is intended for users aged 18 or older who can enter into a contract. Use an email address you control, protect verification codes and manage your authorized senders.
Before sharing material or authorizing collaboration, ensure you have permission and inform the people concerned about AI and third-party processing. Removing a sender cannot recall delivered emails or recipients’ copies.
3. Purchases and membership
Membership is a one-time purchase for a fixed number of days, with no automatic renewal. Currency, price and duration appear before purchase; checkout shows taxes and the final total. Membership begins after server-side payment confirmation. Additional purchases during an active term extend its duration.
For purchases through Paddle, Paddle acts as the authorized reseller and Merchant of Record. Its Buyer Terms also apply. Payment-method availability depends on location and checkout.
Membership does not promise unlimited model use, unlimited storage or a guaranteed turnaround. Material usage limits should be disclosed before purchase. After expiry, new requests are not registered and unstarted work pauses. Work already running may finish. Resend unregistered requests after renewal.
4. Acceptable use
Do not use Orrio for spam, phishing, malware, infringement, unauthorized access, impersonation or unlawful activity. The assistant inbox is not a bulk marketing service.
Do not submit passwords, private keys, payment authentication details or unauthorized sensitive personal information. Do not request actions you lack authority to perform. We may restrict functionality to address abuse or protect the system, subject to the refund policy and applicable law for paid services.
5. Content, AI output and service issues
You retain the rights you hold in your inputs and authorize processing by us and necessary providers to deliver, maintain and protect the service. Providing the service does not transfer ownership of your material to us. Output may be inaccurate, incomplete, similar to other output or ineligible for intellectual-property protection.
Verify important results and material sent to others. Orrio does not replace professional medical, legal or financial judgment. Service issues may be reviewed for correction or other applicable remedies. AI limitations do not remove our legal responsibilities.
6. Refunds, stopping use and changes
We generally do not offer voluntary refunds; see the Refund Policy. Statutory rights, applicable Paddle policies and remedies for issues such as non-delivery or duplicate charges remain available.
You may stop using the service at any time. Stopping use alone does not refund charges or automatically delete data. See the Privacy Policy for data requests. Material changes will identify a new version and effective date, with notice as required. Later terms will not retroactively reduce purchased entitlements.
These terms do not exclude non-excludable liability or rights, or prevent complaints or proceedings before competent authorities. Both language versions express the same rules; ambiguity must not weaken mandatory consumer protections.