1. 购买后原则上不退款
除适用法律、Paddle 的适用政策或下述异常处理另有要求外，Orrio 不提供自愿退款。购买的是固定期限的数字服务，不是可提现的充值余额。服务开通及任务执行会产生模型计算、邮箱和基础设施成本。
因此，改变主意、使用频率降低、忘记使用或不再需要服务，原则上不构成自愿退款理由。未使用的会员天数不会自动折算退费。此规则不限制你依法享有的撤回或退款权利。
2. 仍然可以提出的退款或纠错请求
如发生重复或错误扣款、付款后未获得所购服务、服务与购买时说明存在实质不符，或其他依法应予处理的问题，请提交核查请求。我们会核实情况，并配合修复、正确交付或依法退款。
对于 Paddle 订单，Paddle 退款政策和买家条款同时适用。地区性消费者权利和 Paddle 的退款决定不受本页排除。仅仅开始使用服务，不应被理解为你已有效放弃任何法定权利。
3. 如何提交请求
已经通过 Paddle 付款的用户，可通过收据中的支持链接，或访问 Paddle 买家支持提出账单或退款请求。Orrio 的服务支持邮箱尚未公布，将在正式销售前补齐。
请提供付款邮箱、交易或订单编号、购买日期及问题说明。请勿发送完整银行卡号、密码或证件号码。若尚未取得交易编号，可使用付款收据协助核查。
4. 退款与会员权益
获批退款由 Paddle 按其流程处理，到账时间还取决于银行或支付机构。我们不承诺即时到账，也不会额外收取 Orrio 退款手续费。
商品退款或支付争议可能终止对应订单的会员权益；仅退税不终止会员。部分退款的访问安排须在处理时说明并遵守适用权利，不应假定按金额比例保留天数。其他订单和已发送的邮件不会因退款自动撤销。
5. 取消与续费
本版会员一次性付款，不自动续费，因此无需取消自动扣款。会员到期后，只有你再次购买才会产生新的付款。未付款订单可按账号页提供的功能取消；已付款订单须按本说明处理。
我们建议先联系支持解决争议；这不限制你依法向银行、支付机构或监管机构提出异议的权利。
English · Refund Policy
1. No voluntary refunds
Orrio does not offer voluntary refunds, except as required by applicable law, applicable Paddle policies or the issue-resolution provisions below. You purchase access to a digital service for a fixed term, not a withdrawable cash balance. Provisioning and operation incur model-compute, email and infrastructure costs.
A change of mind, reduced usage, forgotten usage or no longer needing the service generally does not qualify for a voluntary refund. Unused days are not automatically refunded. This does not limit statutory withdrawal or refund rights.
2. Exceptions and payment errors
Request a review for duplicate or incorrect charges, non-delivery after payment, a material mismatch with the purchase description or another issue requiring a legal remedy. We will investigate and cooperate in correction, delivery or a refund where required.
For Paddle orders, the Paddle Refund Policy and Buyer Terms also apply. This page does not override regional consumer rights or Paddle’s refund decisions. Starting to use the service alone must not be treated as a valid waiver of statutory rights.
3. How to request a review
For a completed Paddle purchase, use the support link in your receipt or Paddle buyer support for billing or refund requests. Orrio’s service-support email has not been published and must be added before sales begin.
Provide the payment email, transaction or order ID, purchase date and a description of the issue. Do not send full card numbers, passwords or identity-document numbers. A payment receipt can help locate a transaction.
4. Refunds and access
Paddle processes approved refunds through its procedures; receipt timing also depends on the bank or payment provider. We do not promise instant settlement or add an Orrio refund-processing fee.
A product refund or payment dispute may end access associated with the order. A tax-only refund does not end membership. Access after a partial refund must be explained during handling and respect applicable rights; do not assume days are retained in proportion to the refund. Other orders and delivered emails are not automatically undone.
5. Cancellation and renewal
This membership is a one-time purchase without automatic renewal, so there is no recurring charge to cancel. A further payment requires another purchase. Unpaid orders may be canceled using the account controls; paid orders follow this policy.
We encourage contacting support to resolve issues. This does not limit your lawful right to dispute a charge with a bank, payment provider or regulator.